refund policy
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Refund Policy
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth and transparent refund process.
Eligibility for Refunds
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in their original condition, and with all tags attached.
- Certain items, such as sale items, undergarments, or custom orders, may not be eligible for refunds.
Steps to Request a Refund
- Contact Us: Email our support team at support@derickferguson.com with your order number and reason for the return.
- Approval: Once your return is approved, we’ll provide detailed return instructions.
- Return the Item: Ship the product back to the address provided, ensuring proper packaging to avoid damage during transit.
Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days, and the amount will be credited back to your original payment method.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
- Shipping fees are non-refundable.
Exchanges
If you wish to exchange an item, please follow the same process as a return and place a new order for the desired product.
Contact Us
If you have any questions about our refund policy, feel free to reach out to support@derickferguson.com
